Event Back Office Dispatcher
(BLME0159) Worldwide
About the role
The Event Back Office Dispatcher is responsible for managing the event’s services scheduling and allocation. Be the dedicated contact point for the cars/chauffeurs providers. Ensuring the link between the transport managers and the providers. Under general supervision, assigning drivers to cover required work; scheduling and coordinating efficient and effective school bus transportation for students requiring service; assisting in the training and supervision of drivers; keeping necessary records; handling complaints on routing and scheduling; assisting and providing support to transportation staff; supervises and directs the work of drivers and other staff; perform other related duties as assigned.
Key Responsibilities
Estimate, schedule and follow up the needed number of chauffeurs / cars for the event
Monitor the placed bookings (by the Dedicated Transport Managers) in our operating system
Brief the providers on the jobs’ allocation rules and process
Train providers to our operating system and activate their logins
Confirm and allocate the event services (jobs/bookings) to providers, through our operating system, or other IT/communication tools)
Request and monitor the vehicles and chauffeurs’ assignment to the event services
Follow up the cars/chauffeurs needs updates (changes, add, cancelation...) with the providers
Make sure that all drivers have the correct jobs’ details
Remotely control the good progress of the daily services
Control the chauffeurs’ working times
Candidate Requirements
Knowledge
English speaking (+ French and/or another language would be a plus)
Proven experience of at least 2 years in transportation scheduling/dispatching (ideally for events).
Soft Skills
High mobility, involving availability, flexibility, and adaptability
Leadership and a strong sense of team and project management
Very good management of stress and difficulties. Solutions finder
Rigor, method, organization, and management of priorities
Technical Skills
IT and communication tools fluency
Ability to use computer tools
To apply today, please click on the link below!